Hulu: Yesterday my free trial was over and as expecte...

A Hulu customer review by GetHuman user ~Don't care to have one from November 23rd, 2017

Background on ~Don't care to have one's case

GetHuman: ~Don't care to have one - can you tell our other Hulu customers when your case took place?
~Don't care to have one: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Hulu, and if so, how?
~Don't care to have one: I used the 310-571-4700 number I found for on the GetHuman Hulu customer phone number page I was on: Hulu Customer Service Phone Number
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
Shows ~Don't care to have one a list of common Hulu problems
~Don't care to have one: "Service problem" was why I was trying to call.

~Don't care to have one's review of Hulu customer service

GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't care to have one: Yesterday my free trial was over and as expected they charged me the *.** plus tax it ended up being *.** no problem. Today on the other hand the only thing I am capable of viewing are commercials nothing else and customer support is not working properly , it is telling me the hours of operation are from Monday to Friday * AM to * PM right now is *** AM and the automated service is notifying me that I'm calling out of working hours.I am very upset.
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Don't care to have one: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't care to have one: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Don't care to have one: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Don't care to have one: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't care to have one taken from his Hulu customer service problem that occurred on November 22nd, 2017.


4.36 of 5 stars | 416 reviews
Hulu ReviewsHulu's Phone NumberAll Hulu contact infoGeneral Hulu customer service info
~Don't care to have one's Hulu Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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