Humana: i got the same recording as i did from the no o...
A Humana customer review by GetHuman user ~rws1274 from November 18th, 2017
Background on ~rws1274's case
GetHuman: ~rws1274 - can you tell our other Humana customers when your case took place?
~rws1274: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~rws1274 a list of common Humana problems)
~rws1274: "Coverage question" was why I was trying to call.
~rws1274's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rws1274: i got the same recording as i did from the no on the back of my id card i work during the day an up to late pm so i am not setting on my butt at home with excess time on my hands to play with my phone when i have a question. i do not text an it seems thats the only way humana reps want to communicate with their customers, whats wrong with the computor emails someone just likes to see how fast they can move their thumbs.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~rws1274: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rws1274: I'd give them a three out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~rws1274: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~rws1274: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rws1274 taken from his Humana customer service problem that occurred on November 11th, 2017.