I-Pass Illinois: When I called in August I was told that my cred...
A I-Pass Illinois customer review by GetHuman user GetHuman-333142 from November 19th, 2017
Background on GetHuman-333142's case
GetHuman: GetHuman-333142 - can you tell our other I-Pass Illinois customers when your case took place?
GetHuman-333142: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333142 a list of common I-Pass Illinois problems)
GetHuman-333142: "Complaint" was why I was trying to call.
GetHuman-333142's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333142: When I called in August I was told that my credit card would receive a credit for my turned-in transponder. Today I was told that my account with the Toll Authority was credited. Wanted the money for the *nd transponder. Which one fibbed?
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
GetHuman-333142: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333142: I'd give them a five out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
GetHuman-333142: For that I would say three out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
GetHuman-333142: Call them early in the day or late. Don't forget any personal or account information you might need for I-Pass Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333142 taken from his I-Pass Illinois customer service problem that occurred on November 10th, 2017.