IBM Cloud Video: They took my money...the video didn't load and...
A IBM Cloud Video customer review by GetHuman user ~Marlena from November 22nd, 2017
Background on ~Marlena's case
GetHuman: ~Marlena - can you tell our other IBM Cloud Video customers when your case took place?
~Marlena: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to IBM Cloud Video, and if so, how?
GetHuman: And which of these common IBM Cloud Video customer issues best describes the reason you wanted to talk to them?
(Shows ~Marlena a list of common IBM Cloud Video problems)
~Marlena: "Overcharge/Strange charge" was why I was trying to call.
~Marlena's review of IBM Cloud Video customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM Cloud Video customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marlena: They took my money...the video didn't load and now redirected me to their website for non-human technical support. Not cool. Was going to use them to live-stream our events. Now: not so sure. :(
GetHuman: Let's quantify your experience contacting IBM Cloud Video. On a scale of 1 to 5, how easy is it go get help on a IBM Cloud Video problem?
~Marlena: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marlena: I'd give them a one out of five on communication.
GetHuman: And what about IBM Cloud Video's ability to quickly and effectively address your problem?
~Marlena: For that I would say one out of five.
GetHuman: And finally- any advice for other IBM Cloud Video customers?
~Marlena: Call them early in the day or late. Don't forget any personal or account information you might need for IBM Cloud Video to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marlena taken from his IBM Cloud Video customer service problem that occurred on November 21st, 2017.