IFX Networks Colombia: Bad service very slow and support don't help yo...
A IFX Networks Colombia customer review by GetHuman user ~noname from November 25th, 2017
Background on ~noname's case
GetHuman: ~noname - can you tell our other IFX Networks Colombia customers when your case took place?
~noname: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to IFX Networks Colombia, and if so, how?
GetHuman: And which of these common IFX Networks Colombia customer issues best describes the reason you wanted to talk to them?
(Shows ~noname a list of common IFX Networks Colombia problems)
~noname: "Update account information" was why I was trying to call.
~noname's review of IFX Networks Colombia customer service
GetHuman: So how would you sum up your experience for GetHuman's IFX Networks Colombia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noname: Bad service very slow and support don't help you to solve the problem. One month with this service and the ISP didn't solve the problem yet.
GetHuman: Let's quantify your experience contacting IFX Networks Colombia. On a scale of 1 to 5, how easy is it go get help on a IFX Networks Colombia problem?
~noname: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noname: I'd give them a one out of five on communication.
GetHuman: And what about IFX Networks Colombia's ability to quickly and effectively address your problem?
~noname: For that I would say three out of five.
GetHuman: And finally- any advice for other IFX Networks Colombia customers?
~noname: Call them early in the day or late. Don't forget any personal or account information you might need for IFX Networks Colombia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noname taken from his IFX Networks Colombia customer service problem that occurred on November 15th, 2017.
IFX Networks Colombia
1.00 of 5 stars | 3 reviews
~noname's IFX Networks Colombia Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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