I first tried the "let us call you" option twic...

A IRS customer review by GetHuman user ~Louise B. L from November 27th, 2017

Background on ~Louise B. L's case

GetHuman: ~Louise B. L - can you tell our other IRS customers when your case took place?
~Louise B. L: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to IRS, and if so, how?
~Louise B. L: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Louise B. L a list of common IRS problems)
~Louise B. L: "Ask For Tax Help" was why I was trying to call.

~Louise B. L's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louise B. L: I first tried the "let us call you" option twice. Waited * hr and no one called. So, decided to simply call ***-***-****, number listed on IRS.gov, expecting to be placed on hold for **-** min before getting assistance if I was going to get through at all.*A live cust. rep. was speaking to me live within ** min.*IMPRESSIVE since today is *-**-** mid-a.m.*The first cust. rep. gave me a very clear and concise answer to my somewhat confusing question, and in addition offered to transfer me to another person (a specialist in tax laws a few steps above her level, "her wording"). *I accepted to be transferred. The system said the wait would be appx **m-**m, within **m, a gentleman was speaking with me, he was indeed the "expert", could hear the flipping from what I am certain is a very thick book of laws, switching from **** to ****.*What the first agent had told me was indeed CORRECT.* I had another question relating to a totally different issue. My *nd question needed to be answered by ano
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~Louise B. L: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louise B. L: I'd give them a five out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~Louise B. L: For that I would say two out of five.
GetHuman: And finally- any advice for other IRS customers?
~Louise B. L: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louise B. L taken from his IRS customer service problem that occurred on November 19th, 2017.

IRS

2.27 of 5 stars | 1688 reviews

~Louise B. L's IRS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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