This was the second time I had called the IRS a...

A IRS customer review by GetHuman user ~C.Norton from November 28th, 2017

Background on ~C.Norton's case

GetHuman: ~C.Norton - can you tell our other IRS customers when your case took place?
~C.Norton: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to IRS, and if so, how?
~C.Norton: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~C.Norton a list of common IRS problems)
~C.Norton: "Update account information" was why I was trying to call.

~C.Norton's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C.Norton: This was the second time I had called the IRS and manages to talk to a rep. the first time the guy was not very helpful or friendly. This time I had a much better experience and my estimated wait time was **-** mins and my call was answered at exactly noon. Hope this helps.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~C.Norton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C.Norton: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~C.Norton: For that I would say one out of five.
GetHuman: And finally- any advice for other IRS customers?
~C.Norton: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C.Norton taken from his IRS customer service problem that occurred on November 19th, 2017.

IRS

2.27 of 5 stars | 1688 reviews

~C.Norton's IRS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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