ITA Airways: BOTH US AND ALITALIA HUNG UP BECAUSE THE DIDN'T...
A ITA Airways customer review by GetHuman user ~ALITALIA SUCKS from November 17th, 2017
Background on ~ALITALIA SUCKS's case
GetHuman: ~ALITALIA SUCKS - can you tell our other ITA Airways customers when your case took place?
~ALITALIA SUCKS: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~ALITALIA SUCKS a list of common ITA Airways problems)
~ALITALIA SUCKS: "Missing item" was why I was trying to call.
~ALITALIA SUCKS's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ALITALIA SUCKS: BOTH US AND ALITALIA HUNG UP BECAUSE THE DIDN'T WANT TO DEAL WITH ISSUE. WORST EVER. CHARGED CREDIT CARD WHEN WAS NOT AUTHORIZED,,,,, DO NOT FLY THEM. BEYOND WORTHLESS
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~ALITALIA SUCKS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ALITALIA SUCKS: I'd give them a five out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~ALITALIA SUCKS: For that I would say four out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~ALITALIA SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ALITALIA SUCKS taken from his ITA Airways customer service problem that occurred on November 13th, 2017.