ITA Airways: Terrible customer service! Cancelled our flight...
A ITA Airways customer review by GetHuman user ~Unhappy passenger from November 21st, 2017
Background on ~Unhappy passenger's case
GetHuman: ~Unhappy passenger - can you tell our other ITA Airways customers when your case took place?
~Unhappy passenger: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy passenger a list of common ITA Airways problems)
~Unhappy passenger: "Change flight" was why I was trying to call.
~Unhappy passenger's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy passenger: Terrible customer service! Cancelled our flight with no notification. Refuse to allow me to speak with a supervisor. The worst! I will never book with them again.
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~Unhappy passenger: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy passenger: I'd give them a two out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~Unhappy passenger: For that I would say five out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~Unhappy passenger: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy passenger taken from his ITA Airways customer service problem that occurred on November 11th, 2017.