ITA Airways: The lady on the phone refused to help saying sh...
A ITA Airways customer review by GetHuman user GetHuman-249382 from November 20th, 2017
Background on GetHuman-249382's case
GetHuman: GetHuman-249382 - can you tell our other ITA Airways customers when your case took place?
GetHuman-249382: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-249382 a list of common ITA Airways problems)
GetHuman-249382: "Flight delayed" was why I was trying to call.
GetHuman-249382's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-249382: The lady on the phone refused to help saying she can't do anything for me, I asked for supervisor she REFUSED to transfer... Horrible company and i was just changing my date on return flight.
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
GetHuman-249382: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-249382: I'd give them a four out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
GetHuman-249382: For that I would say five out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
GetHuman-249382: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-249382 taken from his ITA Airways customer service problem that occurred on November 11th, 2017.