ITA Airways: This company is terrible. Lost our luggage, de...
A ITA Airways customer review by GetHuman user ~29palmsgrandma from November 15th, 2017
Background on ~29palmsgrandma's case
GetHuman: ~29palmsgrandma - can you tell our other ITA Airways customers when your case took place?
~29palmsgrandma: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~29palmsgrandma a list of common ITA Airways problems)
~29palmsgrandma: "Baggage problem" was why I was trying to call.
~29palmsgrandma's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~29palmsgrandma: This company is terrible. Lost our luggage, denied our claim with no way to contact by phone. Denied via email and then no response. Terrible experience.
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~29palmsgrandma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~29palmsgrandma: I'd give them a five out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~29palmsgrandma: For that I would say four out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~29palmsgrandma: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~29palmsgrandma taken from his ITA Airways customer service problem that occurred on November 13th, 2017.