ITA Airways: i will his never use this airline again they ch...
A ITA Airways customer review by GetHuman user GetHuman-245996 from October 30th, 2017
Background on GetHuman-245996's case
GetHuman: GetHuman-245996 - can you tell our other ITA Airways customers when your case took place?
GetHuman-245996: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245996 a list of common ITA Airways problems)
GetHuman-245996: "Complaint" was why I was trying to call.
GetHuman-245996's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245996: i will his never use this airline again they charge me for * tickets and refuse to give me my money back and they overdrawn my account.they refuse to let you speak with a supervisor and they said they don't know why i got charge for another ticket that they can't even find. the said i had to fax my credict card infor to rome italy for them to help but newyork alitalia is taking care of it. so why do i have to send my infor that they already have overseas!!
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
GetHuman-245996: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245996: I'd give them a four out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
GetHuman-245996: For that I would say five out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
GetHuman-245996: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245996 taken from his ITA Airways customer service problem that occurred on October 26th, 2017.