Iberia Airlines: I Been dealing with the customer service for th...
A Iberia Airlines customer review by GetHuman user ~luis gonzalez from November 21st, 2017
Background on ~luis gonzalez's case
GetHuman: ~luis gonzalez - can you tell our other Iberia Airlines customers when your case took place?
~luis gonzalez: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~luis gonzalez a list of common Iberia Airlines problems)
~luis gonzalez: "Make a booking" was why I was trying to call.
~luis gonzalez's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luis gonzalez: I Been dealing with the customer service for the last *** days i was promised a new ticket due to hospitalizacion and for some strange reason my reserve locator got changed to Khan sing. After that I was impossible to get the to help me. Terrible experience with iberia customer service.
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
~luis gonzalez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luis gonzalez: I'd give them a five out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
~luis gonzalez: For that I would say one out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
~luis gonzalez: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luis gonzalez taken from his Iberia Airlines customer service problem that occurred on November 15th, 2017.