Iberia Airlines: I have never had such poor service. If the peop...
A Iberia Airlines customer review by GetHuman user ~Pissed from November 26th, 2017
Background on ~Pissed's case
GetHuman: ~Pissed - can you tell our other Iberia Airlines customers when your case took place?
~Pissed: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed a list of common Iberia Airlines problems)
~Pissed: "Make a booking" was why I was trying to call.
~Pissed's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed: I have never had such poor service. If the people on the phone would even try to listen and make even a little effort to help instead of saying "I don't know, I don't know." What do you have customer service people for if they don't know anything. Maybe no one told your company but a customer service line is for help!!!!
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
~Pissed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed: I'd give them a one out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
~Pissed: For that I would say four out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
~Pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed taken from his Iberia Airlines customer service problem that occurred on November 18th, 2017.