Iberia Airlines: I was trying to book our seats, but was told th...
A Iberia Airlines customer review by GetHuman user GetHuman-228528 from November 12th, 2017
Background on GetHuman-228528's case
GetHuman: GetHuman-228528 - can you tell our other Iberia Airlines customers when your case took place?
GetHuman-228528: Yup. It was late at night, on November 6th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228528 a list of common Iberia Airlines problems)
GetHuman-228528: "Complaint" was why I was trying to call.
GetHuman-228528's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228528: I was trying to book our seats, but was told that although i bought tickets with Iberia Airlines the flight is operated by Vueling (which I realized) and Vueling does not assign seats until we are at the airport. On the web site this was not specified. The young lady on the phone gave me my confirmation * with Vueling but no phone number! She said to go to their website to monitor our booking . When going to their web site nothing went through
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
GetHuman-228528: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228528: I'd give them a four out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
GetHuman-228528: For that I would say one out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
GetHuman-228528: Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228528 taken from his Iberia Airlines customer service problem that occurred on November 6th, 2017.