Regarding order ICE-******* **ICE.COM claims th...

A customer review by GetHuman user ~Wansen from November 13th, 2017

Background on ~Wansen's case

GetHuman: ~Wansen - can you tell our other customers when your case took place?
~Wansen: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to, and if so, how?
~Wansen: I used the 800-539-3580 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Wansen a list of common problems)
~Wansen: "Cancel order" was why I was trying to contact.

~Wansen's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wansen: Regarding order ICE-******* **ICE.COM claims that their shipping time to Hawaii is "* to ** business days". This is not true it takes well over three weeks with the discount shipping service they are using (FEDEX). **The problem is that if you purchase something as a gift thinking it will arrive in time, it will not. ICE.COM will not offer a refund until the item is sent back to them necessitating the need to make another purchase to replace the gift that ICE.COM sent that will arrive late. **This first happened to me in August of ****. I complained to ICE.COM and they issued a partial refund and stated that they would review their shipping policies. **After making another purchase on October **th, I requested the item be sent via USPS or any other method that would take less than * weeks and that request was rudely refused. **This company previously had an outstanding reputation for service and quality but that is no longer true at all in fact, the supervisor I spoke with ("Niles" at
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Wansen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wansen: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Wansen: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
~Wansen: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wansen taken from his customer service problem that occurred on November 4th, 2017.

1.00 of 5 stars | 1 reviews

~Wansen's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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