Ikea: Did not get to talk to a human by pressing * af...
A Ikea customer review by GetHuman user GetHuman-105774 from November 17th, 2017
Background on GetHuman-105774's case
GetHuman: GetHuman-105774 - can you tell our other Ikea customers when your case took place?
GetHuman-105774: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105774 a list of common Ikea problems)
GetHuman-105774: "Cancel Order" was why I was trying to call.
GetHuman-105774's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105774: Did not get to talk to a human by pressing * after the initial language selection. There were three prompts to enter a zip code or select a store from a list. I just didn't respond to these prompts and the recording tells you to hold on for the next available customer service rep. Got one and the problem is resolved. Great Service!
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-105774: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105774: I'd give them a one out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-105774: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-105774: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105774 taken from his Ikea customer service problem that occurred on November 14th, 2017.