Ikea: Handled my problem with a desk chair pretty wel...
A Ikea customer review by GetHuman user ~Galen from November 3rd, 2017
Background on ~Galen's case
GetHuman: ~Galen - can you tell our other Ikea customers when your case took place?
~Galen: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Galen a list of common Ikea problems)
~Galen: "Cancel order" was why I was trying to call.
~Galen's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Galen: Handled my problem with a desk chair pretty well, and there was no problem understanding them. I did have to wait on hold for several minutes while the rep researched the problem, but after that she resolved it ok.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Galen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Galen: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Galen: For that I would say three out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Galen: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Galen taken from his Ikea customer service problem that occurred on November 1st, 2017.