Ikea: Nobody answer the phone you need a better way o...
A Ikea customer review by GetHuman user ~Elma Santiago from November 27th, 2017
Background on ~Elma Santiago's case
GetHuman: ~Elma Santiago - can you tell our other Ikea customers when your case took place?
~Elma Santiago: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Elma Santiago a list of common Ikea problems)
~Elma Santiago: "Make a purchase" was why I was trying to call.
~Elma Santiago's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elma Santiago: Nobody answer the phone you need a better way of communication for questions of procedures of your company. I need to know if you accept credit cards over the phone to buy different items you don't have in Puerto Rico for my new kitchen and nobody answer. Horrible.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Elma Santiago: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elma Santiago: I'd give them a two out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Elma Santiago: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Elma Santiago: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elma Santiago taken from his Ikea customer service problem that occurred on November 18th, 2017.