Ikea: The waiting time is relatively long -- sometime...
A Ikea customer review by GetHuman user ~JeD from November 23rd, 2017
Background on ~JeD's case
GetHuman: ~JeD - can you tell our other Ikea customers when your case took place?
~JeD: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~JeD a list of common Ikea problems)
~JeD: "Wrong Item received" was why I was trying to call.
~JeD's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JeD: The waiting time is relatively long -- sometimes I got to wait for dozens of minutes and got disconnected occasionally. Besides, it took the rep. tons of time to find my order (before I gave a large number of calls). Still, I'd say that their attitude is good, so I can accept that even if I might consider twice whether I should shop in IKEA. It's at least better than an arrogant dude yelling at you to the face. Some advice -- call them earlier in the morning, and expect additional ten minutes of waiting while they process the request (after they answer to the call).
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~JeD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JeD: I'd give them a two out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~JeD: For that I would say five out of five.
GetHuman: And finally- any advice for other Ikea customers?
~JeD: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JeD taken from his Ikea customer service problem that occurred on November 13th, 2017.