Ikea: This is the worst customer service I've ever ex...
A Ikea customer review by GetHuman user ~angry consumer from November 18th, 2017
Background on ~angry consumer's case
GetHuman: ~angry consumer - can you tell our other Ikea customers when your case took place?
~angry consumer: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~angry consumer a list of common Ikea problems)
~angry consumer: "Make a purchase" was why I was trying to call.
~angry consumer's review of Ikea customer service
GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry consumer: This is the worst customer service I've ever experienced. This is day * of calling and waiting more than an hour to find out where my kitchen which was supposed to be delivered * days ago actually is. Do not shop Ikea.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~angry consumer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry consumer: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~angry consumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~angry consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry consumer taken from his Ikea customer service problem that occurred on November 11th, 2017.