InfinitiUSA.com website shows wrong vehicles pe...
A Infiniti customer review by GetHuman user GetHuman-204565 from November 10th, 2017
Background on GetHuman-204565's case
GetHuman: GetHuman-204565 - can you tell our other Infiniti customers when your case took place?
GetHuman-204565: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Infiniti, and if so, how?
GetHuman: And which of these common Infiniti customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-204565 a list of common Infiniti problems)
GetHuman-204565: "Make a booking" was why I was trying to call.
GetHuman-204565's review of Infiniti customer service
GetHuman: So how would you sum up your experience for GetHuman's Infiniti customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-204565: InfinitiUSA.com website shows wrong vehicles per model. (G's instead of M's.) Lazy and hasty. Corporate is either lost in space or cannot be bothered. Unprofessional. Very telling.
GetHuman: Let's quantify your experience contacting Infiniti. On a scale of 1 to 5, how easy is it go get help on a Infiniti problem?
GetHuman-204565: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-204565: I'd give them a five out of five on communication.
GetHuman: And what about Infiniti's ability to quickly and effectively address your problem?
GetHuman-204565: For that I would say four out of five.
GetHuman: And finally- any advice for other Infiniti customers?
GetHuman-204565: Call them early in the day or late. Don't forget any personal or account information you might need for Infiniti to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-204565 taken from his Infiniti customer service problem that occurred on November 7th, 2017.
Infiniti
3.60 of 5 stars | 2 reviews
GetHuman-204565's Infiniti Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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