Instacart: I got ** cream pops delivered instead of sugar...
A Instacart customer review by GetHuman user GetHuman-judithku from December 7th, 2017
Background on GetHuman-judithku's case
GetHuman: GetHuman-judithku - can you tell our other Instacart customers when your case took place?
GetHuman-judithku: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Instacart, and if so, how?
GetHuman: And which of these common Instacart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-judithku a list of common Instacart problems)
GetHuman-judithku: "Update Info" was why I was trying to call.
GetHuman-judithku's review of Instacart customer service
GetHuman: So how would you sum up your experience for GetHuman's Instacart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-judithku: I got ** cream pops delivered instead of sugar or cake cones to make ice cream cones with!!?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-judithku: Can't eat ** cream pops
GetHuman: Let's quantify your experience contacting Instacart. On a scale of 1 to 5, how easy is it go get help on a Instacart problem?
GetHuman-judithku: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-judithku: I'd give them a five out of five on communication.
GetHuman: And what about Instacart's ability to quickly and effectively address your problem?
GetHuman-judithku: For that I would say five out of five.
GetHuman: And finally- any advice for other Instacart customers?
GetHuman-judithku: Call them early in the day or late. Don't forget any personal or account information you might need for Instacart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-judithku taken from his Instacart customer service problem that occurred on November 28th, 2017.
Instacart
5.50 of 5 stars | 64 reviews
GetHuman-judithku's Instacart Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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