Instagram: i tried getting ahold of them because i changed...
A Instagram customer review by GetHuman user ~instagram user from November 24th, 2017
Background on ~instagram user's case
GetHuman: ~instagram user - can you tell our other Instagram customers when your case took place?
~instagram user: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows ~instagram user a list of common Instagram problems)
~instagram user: "Setup an account" was why I was trying to contact.
~instagram user's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~instagram user: i tried getting ahold of them because i changed my password and they told me we changed you password , so i ******tried what i changed it to and it wouldn't let me log in and they didn't tell me what they changed my password to .
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
~instagram user: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~instagram user: I'd give them a five out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
~instagram user: For that I would say one out of five.
GetHuman: And finally- any advice for other Instagram customers?
~instagram user: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~instagram user taken from his Instagram customer service problem that occurred on November 16th, 2017.