Intuit is horrible but they are my only choice...
A Intuit customer review by GetHuman user ~Worst Experience EVER from November 16th, 2017
Background on ~Worst Experience EVER's case
GetHuman: ~Worst Experience EVER - can you tell our other Intuit customers when your case took place?
~Worst Experience EVER: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows ~Worst Experience EVER a list of common Intuit problems)
~Worst Experience EVER: "Track a Refund" was why I was trying to call.
~Worst Experience EVER's review of Intuit customer service
GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worst Experience EVER: Intuit is horrible but they are my only choice with BigCommerce and Webgility. They are not helpful in the least. Bottom line is: if you do not have a tech background you are out of luck. Go ahead and pay someone to figure out the connections and save yourself the headache and frustration. THE WORST EVER! NO CUSTOMER SERVICE. THEY EXPECT YOU TO READ ALL THE FORUMS AND FIGURE PROBLEMS OUT YOURSELF.
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
~Worst Experience EVER: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worst Experience EVER: I'd give them a four out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
~Worst Experience EVER: For that I would say three out of five.
GetHuman: And finally- any advice for other Intuit customers?
~Worst Experience EVER: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worst Experience EVER taken from his Intuit customer service problem that occurred on November 11th, 2017.