Iolo Technologies, LLC: I never got an answer and their system keeps te...

A Iolo Technologies, LLC customer review by GetHuman user ~techspace from November 23rd, 2017

Background on ~techspace's case

GetHuman: ~techspace - can you tell our other Iolo Technologies, LLC customers when your case took place?
~techspace: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Iolo Technologies, LLC, and if so, how?
~techspace: I used the 323-257-8888 number I found for on the GetHuman Iolo Technologies, LLC customer phone number page I was on: Iolo Technologies, LLC Customer Service Phone Number
GetHuman: And which of these common Iolo Technologies, LLC customer issues best describes the reason you wanted to talk to them?
(Shows ~techspace a list of common Iolo Technologies, LLC problems)
~techspace: "None of those really matches why I wanted to call Iolo Technologies, LLC that day." was why I was trying to call.

~techspace's review of Iolo Technologies, LLC customer service

GetHuman: So how would you sum up your experience for GetHuman's Iolo Technologies, LLC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~techspace: I never got an answer and their system keeps telling me I can't log in to my iolo PAID licence because I supposedely had exceeded computers with my licence. I researched and many other victims of IOLO unethical and probably illigall practices is that when for any reason your system changes for unknown reasons it forces to sign in (even though most of the times automatically fixes the the problems it found)so after few times of having to login with my email and password when I first bought the product now is telling me that I have exceeded the number of installations that my paid product allow. It is unfortunate that they claim to be so good and they can't get a security ID for each pc you install (like HitmanPro does) so it reemembers the computer and regardless of changes or problems you have on your computer and you try to login they think is another computer. That is not only unprofesional but shows the lack of systems Engineer's and developers skills which scares me to trust them i
GetHuman: Let's quantify your experience contacting Iolo Technologies, LLC. On a scale of 1 to 5, how easy is it go get help on a Iolo Technologies, LLC problem?
~techspace: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~techspace: I'd give them a one out of five on communication.
GetHuman: And what about Iolo Technologies, LLC's ability to quickly and effectively address your problem?
~techspace: For that I would say two out of five.
GetHuman: And finally- any advice for other Iolo Technologies, LLC customers?
~techspace: Call them early in the day or late. Don't forget any personal or account information you might need for Iolo Technologies, LLC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~techspace taken from his Iolo Technologies, LLC customer service problem that occurred on November 21st, 2017.

Iolo Technologies, LLC

1.00 of 5 stars | 7 reviews

~techspace's Iolo Technologies, LLC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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