JC Penney: I ordered men shoes in store and when I checked...

A JC Penney customer review by GetHuman user GetHuman-200103 from November 13th, 2017

Background on GetHuman-200103's case

GetHuman: GetHuman-200103 - can you tell our other JC Penney customers when your case took place?
GetHuman-200103: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to JC Penney, and if so, how?
GetHuman-200103: I used the 800-322-1189 number I found for on the GetHuman JC Penney customer phone number page I was on: JC Penney Customer Service Phone Number
GetHuman: And which of these common JC Penney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200103 a list of common JC Penney problems)
GetHuman-200103: "Return an Item" was why I was trying to call.

GetHuman-200103's review of JC Penney customer service

GetHuman: So how would you sum up your experience for GetHuman's JC Penney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200103: I ordered men shoes in store and when I checked the order on line, the shoe size was wrong and were discontinued. Associates should be more informed. Not happy with service at all, not to mention that my grandson will be disappointed as he wanted the shoes for Xmas.
GetHuman: Let's quantify your experience contacting JC Penney. On a scale of 1 to 5, how easy is it go get help on a JC Penney problem?
GetHuman-200103: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200103: I'd give them a one out of five on communication.
GetHuman: And what about JC Penney's ability to quickly and effectively address your problem?
GetHuman-200103: For that I would say two out of five.
GetHuman: And finally- any advice for other JC Penney customers?
GetHuman-200103: Call them early in the day or late. Don't forget any personal or account information you might need for JC Penney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200103 taken from his JC Penney customer service problem that occurred on November 8th, 2017.

JC Penney

2.06 of 5 stars | 80 reviews

GetHuman-200103's JC Penney Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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