JCPenney: Not able to process order online. Called to ord...
A JCPenney customer review by GetHuman user GetHuman-227257 from November 13th, 2017
Background on GetHuman-227257's case
GetHuman: GetHuman-227257 - can you tell our other JCPenney customers when your case took place?
GetHuman-227257: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-227257 a list of common JCPenney problems)
GetHuman-227257: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-227257's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-227257: Not able to process order online. Called to order through phone line. When finally done with * items to be ordered, the rep was getting **.** more than my order said in "my bag." She said she would call back after she checked into it........* hours later and no phone call. Found some of the items I wanted on Kohl's website.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-227257: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-227257: I'd give them a three out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-227257: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-227257: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-227257 taken from his JCPenney customer service problem that occurred on November 8th, 2017.