JCPenney: I ordered and reordered a product but kept gett...
A JCPenney customer review by GetHuman user GetHuman-conniej from December 1st, 2017
Background on GetHuman-conniej's case
GetHuman: GetHuman-conniej - can you tell our other JCPenney customers when your case took place?
GetHuman-conniej: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-conniej a list of common JCPenney problems)
GetHuman-conniej: "Cancel order" was why I was trying to call.
GetHuman-conniej's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-conniej: I ordered and reordered a product but kept getting told that my credit card was not valid. A card I have used on several purchases.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-conniej: I tried using a different card but received an email the day it was to be delivered saying the card didn't go through. I started this process on Cyber Monday and received my last email from Penney's yesterday...the day it was suppose to be delivered. A Christmas present that I will now,********** will have to be bought at another store. I will never shop with J C Penney again.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-conniej: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-conniej: I'd give them a four out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-conniej: For that I would say three out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-conniej: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-conniej taken from his JCPenney customer service problem that occurred on November 28th, 2017.