JCPenney: Complain
A JCPenney customer review by GetHuman user GetHuman-mariamte from December 1st, 2017
Background on GetHuman-mariamte's case
GetHuman: GetHuman-mariamte - can you tell our other JCPenney customers when your case took place?
GetHuman-mariamte: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mariamte a list of common JCPenney problems)
GetHuman-mariamte: "Credit Card Balance" was why I was trying to call.
GetHuman-mariamte's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mariamte: Complain
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-mariamte: The issue is that the person who they call the manager is being very rude and very disrespectful. Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service issue I am having. Amazing how one manager's attitude can force me to close JCPenny credit card and hate going to shop at any of their stores. When I asked for the manager to complain, she called security who was very disrespectful as well saying you can wait for the manager till store close. Overall, it was such a great disappointment with the customer service.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-mariamte: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mariamte: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-mariamte: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-mariamte: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mariamte taken from his JCPenney customer service problem that occurred on November 23rd, 2017.