JCPenney: You know, I've bought a lot of clothes from thi...
A JCPenney customer review by GetHuman user GetHuman-cs09630 from November 29th, 2017
Background on GetHuman-cs09630's case
GetHuman: GetHuman-cs09630 - can you tell our other JCPenney customers when your case took place?
GetHuman-cs09630: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cs09630 a list of common JCPenney problems)
GetHuman-cs09630: "Make a purchase" was why I was trying to call.
GetHuman-cs09630's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cs09630: You know, I've bought a lot of clothes from this company. I won't again. I ordered one item online. It took four days for them to literally take it to the post office in the same town I lived, and I was charged $*.** to ship it. It's garbage. It took quite a few days, and then it was shipped literally down the road. After what I paid, this is crazy. Never again.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-cs09630: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cs09630: I'd give them a three out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-cs09630: For that I would say four out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-cs09630: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cs09630 taken from his JCPenney customer service problem that occurred on November 24th, 2017.