Jacksonandperkins.com: I ordered some potted bulbs for Mother's Day bu...
A Jacksonandperkins.com customer review by GetHuman user ~lipstick from November 21st, 2017
Background on ~lipstick's case
GetHuman: ~lipstick - can you tell our other Jacksonandperkins.com customers when your case took place?
~lipstick: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Jacksonandperkins.com, and if so, how?
GetHuman: And which of these common Jacksonandperkins.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lipstick a list of common Jacksonandperkins.com problems)
~lipstick: "Make a purchase" was why I was trying to call.
~lipstick's review of Jacksonandperkins.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jacksonandperkins.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lipstick: I ordered some potted bulbs for Mother's Day but called to find out JP had substituted a*succulent plant instead without informing me.*My mom lives in Tucson where there are tons of succulents. JP had no comment and could not tell me why a paying customer wasn't informed of an inappropriate substitution. Poorly run company! Buyer beware! Won't use them again. Very disapointed.
GetHuman: Let's quantify your experience contacting Jacksonandperkins.com. On a scale of 1 to 5, how easy is it go get help on a Jacksonandperkins.com problem?
~lipstick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lipstick: I'd give them a three out of five on communication.
GetHuman: And what about Jacksonandperkins.com's ability to quickly and effectively address your problem?
~lipstick: For that I would say four out of five.
GetHuman: And finally- any advice for other Jacksonandperkins.com customers?
~lipstick: Call them early in the day or late. Don't forget any personal or account information you might need for Jacksonandperkins.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lipstick taken from his Jacksonandperkins.com customer service problem that occurred on November 19th, 2017.