Complaint for Jackthreads.com

A Jackthreads.com customer review by GetHuman user GetHuman-iambobut from December 7th, 2017

Background on GetHuman-iambobut's case

GetHuman: GetHuman-iambobut - can you tell our other Jackthreads.com customers when your case took place?
GetHuman-iambobut: Yeah. It was morning, on December 4th.
GetHuman: Did you reach out to Jackthreads.com, and if so, how?
GetHuman-iambobut: I used a phone number I found on the GetHuman Jackthreads.com customer service contact info page: Contact Jackthreads.com Customer Service
GetHuman: And which of these common Jackthreads.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-iambobut a list of common Jackthreads.com problems)
GetHuman-iambobut: "Complaint" was why I was trying to call.

GetHuman-iambobut's review of Jackthreads.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Jackthreads.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-iambobut: Complaint for Jackthreads.com
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-iambobut: I have reached out * times to customer service regarding an order I placed and am yet to get a response. I placed an order a month ago, and still haven't received it. Shipment was estimated for almost a month ago. I received a shipping confirmation, but per UPS's site, it just says the order is processed and they're awaiting the item to arrive at their facility. It has been like this for over two weeks. I feel like my money is now being held hostage, and think I definitely deserve compensation for this. And It's absurd that I've reached out so many times without a response. Please help.
GetHuman: Let's quantify your experience contacting Jackthreads.com. On a scale of 1 to 5, how easy is it go get help on a Jackthreads.com problem?
GetHuman-iambobut: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-iambobut: I'd give them a two out of five on communication.
GetHuman: And what about Jackthreads.com's ability to quickly and effectively address your problem?
GetHuman-iambobut: For that I would say one out of five.
GetHuman: And finally- any advice for other Jackthreads.com customers?
GetHuman-iambobut: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jackthreads.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-iambobut taken from his Jackthreads.com customer service problem that occurred on December 4th, 2017.

Jackthreads.com

-1.00 of 5 stars | 20 reviews

GetHuman-iambobut's Jackthreads.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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