Jawbone: I have never in my life experienced such a supe...
A Jawbone customer review by GetHuman user ~Trista C from November 28th, 2017
Background on ~Trista C's case
GetHuman: ~Trista C - can you tell our other Jawbone customers when your case took place?
~Trista C: Sure. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Jawbone, and if so, how?
GetHuman: And which of these common Jawbone customer issues best describes the reason you wanted to talk to them?
(Shows ~Trista C a list of common Jawbone problems)
~Trista C: "Make a purchase" was why I was trying to contact.
~Trista C's review of Jawbone customer service
GetHuman: So how would you sum up your experience for GetHuman's Jawbone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trista C: I have never in my life experienced such a superior level of customer service support!!*The young man who helped me is named Daniel and he is located in Las Vegas, NV.*He was kind, amazingly knowledgable of the UP devices, witty, personable, had wonderful listening skills and was just all-around charming. He offered and thoroughly explained several options to replace my dead UP **, all free-of-charge to me. The Jawbone company has proven to me through this experience, that they are truly a company of integrity. And, in closing, we just need more Daniels in the world!
GetHuman: Let's quantify your experience contacting Jawbone. On a scale of 1 to 5, how easy is it go get help on a Jawbone problem?
~Trista C: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trista C: I'd give them a three out of five on communication.
GetHuman: And what about Jawbone's ability to quickly and effectively address your problem?
~Trista C: For that I would say five out of five.
GetHuman: And finally- any advice for other Jawbone customers?
~Trista C: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jawbone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trista C taken from his Jawbone customer service problem that occurred on November 26th, 2017.