Jersey Central Power & Light (JCP&L): Customer service of Jersey Central Power & Ligh...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~RSG from November 12th, 2017
Background on ~RSG's case
GetHuman: ~RSG - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~RSG: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~RSG a list of common Jersey Central Power & Light (JCP&L) problems)
~RSG: "Change appointment" was why I was trying to call.
~RSG's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RSG: Customer service of Jersey Central Power & Light Company (JCP&L) is a big JOKE. It took me * hours to get somebody on customer service line. I called the customer service and instead of waiting, decided to use call back feature. I got the call back after ** min, somebody took my information and told me that she is going to transfer me to "account opening department" and when she transferred me, I was again put on hold. I again decided the "call back" feature. I got the call back after ** min, but when I picked up the phone, pressed * as per the instruction, nobody was on the other side and voice message again told me to hold. After ** min, somebody answered and again took my information and told me that she is transferring to "account opening". Again wait of ** min, but this time I was prepared to hold. The overall experience was just a BIG JOKE.**I was earlier with PSE&G and that was the best utility company I have worked with.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~RSG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RSG: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~RSG: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~RSG: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RSG taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 5th, 2017.