Jersey Central Power & Light (JCP&L): I can't believe how unwilling this company is t...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Rich P from November 12th, 2017
Background on ~Rich P's case
GetHuman: ~Rich P - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Rich P: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich P a list of common Jersey Central Power & Light (JCP&L) problems)
~Rich P: "Setup service" was why I was trying to call.
~Rich P's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich P: I can't believe how unwilling this company is to work with people. I am disabled and on social security. I have a * yr old son and I told them I could not pay my bill until my Social Security came in, which is * days past the shut off notice. I said i would call in that day with the payment and all I was told is we have to follow rules so you will be shut off. This company stinks. During a time when everyone is struggling they refuse to work with people, Everyone else is being great its just the electric. Thanks for nothing.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Rich P: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich P: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Rich P: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Rich P: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich P taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 2nd, 2017.