Jersey Central Power & Light (JCP&L): I cannot understand and no one from JCP&L can t...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~annoyed from November 13th, 2017
Background on ~annoyed's case
GetHuman: ~annoyed - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~annoyed: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed a list of common Jersey Central Power & Light (JCP&L) problems)
~annoyed: "Lower my bill" was why I was trying to call.
~annoyed's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed: I cannot understand and no one from JCP&L can tell me why all of the surrounding blocks have power and we do not. It has been this way since Friday. I've told JCP&L that there are wires hanging in the road and they told me they are aware of the wires but yet no one can tell me why it's not important to get repaired. * days without power, heat, running water. The representative told me I should be thankful that I have a generator. This is the worse company ever!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~annoyed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 6th, 2017.