Jersey Central Power & Light (JCP&L): JCP & L SHAME IN NEW JERSEY, RATING is *, REAL...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~George1 from November 13th, 2017
Background on ~George1's case
GetHuman: ~George1 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~George1: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~George1 a list of common Jersey Central Power & Light (JCP&L) problems)
~George1: "Change appointment" was why I was trying to call.
~George1's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George1: JCP & L SHAME IN NEW JERSEY, RATING is *, REALLY SHAMEFUL SERVICE!!!!! VERY,VERY,VERY poor management skills and sluggish overall performance, unable solve minor customer issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! . EXTREMELY POOR PERFORMANCE, customer service extremely unhelpful, very poor communication between customer service and management. Customer service representative tells you one thing and manager says another one. Clear sign of mismanagement, on the phone conversation manager claimed that they have millions of customers and they are unable to solve each customer issues adequately which is very funny for this large company. For a customer it does not matter how many other customers you have, what matters is how you do your job for a certain customer to solve his or her issue!!! Usually this is how it works in the business: IF YOU CANNOT MANAGE YOU HAVE TO LEAVE THE MARKET AND LET OTHER BUSINESS TAKE OVER YOUR SERVICE WHICH CAN VALUE AND MANAGE ALL COMPANY CUSTOMER INTERESTS!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~George1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George1: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~George1: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~George1: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George1 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 10th, 2017.