Jersey Central Power & Light (JCP&L): Jcpl.. you should be ashamed of your organizati...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~anonymous from November 13th, 2017
Background on ~anonymous 's case
GetHuman: ~anonymous - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~anonymous : Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Jersey Central Power & Light (JCP&L) problems)
~anonymous : "Cancel service" was why I was trying to call.
~anonymous 's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous : Jcpl.. you should be ashamed of your organization... the lack of communication to your customers in a time of so much uncertainty is disgusting. Same response for * days... no further details to share... really?
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~anonymous : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous : I'd give them a one out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~anonymous : For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 5th, 2017.