Jersey Central Power & Light (JCP&L): Our power always goes out. Century Link knows h...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~jean from November 6th, 2017
Background on ~jean's case
GetHuman: ~jean - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~jean: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~jean a list of common Jersey Central Power & Light (JCP&L) problems)
~jean: "Change appointment" was why I was trying to call.
~jean's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jean: Our power always goes out. Century Link knows how bad JCP&L service is so they had a generator by the unmanned central office ready to go. The phone lines run down the same streets as the power lines and we have phone service. Even Comcast crews arrived first. I suspect they don't want to pay crews over time or bring crews in from far away to save costs, so we rot. We need harsh penalties to encourage them to get the power back on
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~jean: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jean: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~jean: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~jean: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jean taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on October 29th, 2017.