Jersey Central Power & Light (JCP&L): They did the same thing to me!!!! My landlord o...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-171988 from November 14th, 2017
Background on GetHuman-171988's case
GetHuman: GetHuman-171988 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-171988: Yup. It was evening, on November 4th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171988 a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-171988: "Lower my bill" was why I was trying to call.
GetHuman-171988's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171988: They did the same thing to me!!!! My landlord owed them money and they shut me off feb. when I went to BPU and filed a complaint they then turned it on me. I'm now told i won't have power again until I pay my husbands bill at a residence I didn't live at. Oh and they won't make a payment arrangement with me. Jcp&l is the worst company to deal with on top of talking to you like your nothing!!!!!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-171988: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171988: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-171988: For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-171988: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171988 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 4th, 2017.