Jet.com: Prchasing product
A Jet.com customer review by GetHuman user GetHuman-fredk19 from December 7th, 2017
Background on GetHuman-fredk19's case
GetHuman: GetHuman-fredk19 - can you tell our other Jet.com customers when your case took place?
GetHuman-fredk19: Yes I can. It was middle of the night, on December 6th.
GetHuman: Did you reach out to Jet.com, and if so, how?
GetHuman: And which of these common Jet.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fredk19 a list of common Jet.com problems)
GetHuman-fredk19: "None of those really matches why I wanted to call Jet.com that day." was why I was trying to call.
GetHuman-fredk19's review of Jet.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jet.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fredk19: Prchasing product
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-fredk19: Jet encourages customers to buy more. "Prices drops as you shop." You give options to buy multiple amountsof any give. Item, and the customer gets a better price as they buy more. Jet also reserves the right to limit the sales of any given item to any given customer if the customer buys too much of any given item, judging that the customer is going to "resell" that item. This goes against your billboard statement, that says prices drop as you shop. I am not a retailer or wholesaler. When I buy multiples of the same item, I am not reselling them, they are for my own use. This is not right. Sincerely, Fred Koch
GetHuman: Let's quantify your experience contacting Jet.com. On a scale of 1 to 5, how easy is it go get help on a Jet.com problem?
GetHuman-fredk19: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fredk19: I'd give them a two out of five on communication.
GetHuman: And what about Jet.com's ability to quickly and effectively address your problem?
GetHuman-fredk19: For that I would say five out of five.
GetHuman: And finally- any advice for other Jet.com customers?
GetHuman-fredk19: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jet.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fredk19 taken from his Jet.com customer service problem that occurred on December 6th, 2017.
Jet.com
2.80 of 5 stars | 45 reviews
GetHuman-fredk19's Jet.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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