We bought a JetStar travel gift voucher for a f...
A Jetstar customer review by GetHuman user ~john from November 8th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other Jetstar customers when your case took place?
~john: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Jetstar, and if so, how?
GetHuman: And which of these common Jetstar customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common Jetstar problems)
~john: "Cancel flight" was why I was trying to call.
~john's review of Jetstar customer service
GetHuman: So how would you sum up your experience for GetHuman's Jetstar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: We bought a JetStar travel gift voucher for a friend. Never again! About a week after we had sent it to our friend (birthday present) we received an email from JetStar in Vietnam claiming that the credit card used to purchase the gift voucher was stolen & that they had cancelled the gift voucher. However, a check of our credit card bank statement showed that the money had been taken. We phoned up JetStar in Australia. After waiting ** mins on hold * times and giving up each time we finally managed to get through. JetStar Australia claimed that they had little to do with "JetStar Pacific", but we did finally get the money back.
GetHuman: Let's quantify your experience contacting Jetstar. On a scale of 1 to 5, how easy is it go get help on a Jetstar problem?
~john: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a two out of five on communication.
GetHuman: And what about Jetstar's ability to quickly and effectively address your problem?
~john: For that I would say three out of five.
GetHuman: And finally- any advice for other Jetstar customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for Jetstar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his Jetstar customer service problem that occurred on October 29th, 2017.
Jetstar
1.00 of 5 stars | 1 reviews
~john's Jetstar Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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