Joomag: No one picked up - the automated service said n...
A Joomag customer review by GetHuman user ~Diva from November 19th, 2017
Background on ~Diva's case
GetHuman: ~Diva - can you tell our other Joomag customers when your case took place?
~Diva: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Joomag, and if so, how?
GetHuman: And which of these common Joomag customer issues best describes the reason you wanted to talk to them?
(Shows ~Diva a list of common Joomag problems)
~Diva: "Returns" was why I was trying to call.
~Diva's review of Joomag customer service
GetHuman: So how would you sum up your experience for GetHuman's Joomag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diva: No one picked up - the automated service said no one was available and to leave a message. My support tickets online are going unanswered too.
GetHuman: Let's quantify your experience contacting Joomag. On a scale of 1 to 5, how easy is it go get help on a Joomag problem?
~Diva: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diva: I'd give them a one out of five on communication.
GetHuman: And what about Joomag's ability to quickly and effectively address your problem?
~Diva: For that I would say three out of five.
GetHuman: And finally- any advice for other Joomag customers?
~Diva: Call them early in the day or late. Don't forget any personal or account information you might need for Joomag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diva taken from his Joomag customer service problem that occurred on November 10th, 2017.
Joomag
1.00 of 5 stars | 1 reviews
~Diva's Joomag Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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