Jos A. Bank: Good service once connected. Busy signal for h...
A Jos A. Bank customer review by GetHuman user ~Rfisher41 from November 14th, 2017
Background on ~Rfisher41's case
GetHuman: ~Rfisher41 - can you tell our other Jos A. Bank customers when your case took place?
~Rfisher41: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Jos A. Bank, and if so, how?
GetHuman: And which of these common Jos A. Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Rfisher41 a list of common Jos A. Bank problems)
~Rfisher41: "Warranty claim" was why I was trying to call.
~Rfisher41's review of Jos A. Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Jos A. Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rfisher41: Good service once connected. Busy signal for half hour, then automated message for ** minutes with autohang-up, then automated message for another * minutes before person picked up.
GetHuman: Let's quantify your experience contacting Jos A. Bank. On a scale of 1 to 5, how easy is it go get help on a Jos A. Bank problem?
~Rfisher41: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rfisher41: I'd give them a one out of five on communication.
GetHuman: And what about Jos A. Bank's ability to quickly and effectively address your problem?
~Rfisher41: For that I would say two out of five.
GetHuman: And finally- any advice for other Jos A. Bank customers?
~Rfisher41: Call them early in the day or late. Don't forget any personal or account information you might need for Jos A. Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rfisher41 taken from his Jos A. Bank customer service problem that occurred on November 7th, 2017.
Jos A. Bank
1.00 of 5 stars | 5 reviews
~Rfisher41's Jos A. Bank Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Jos A. Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Jos A. Bank in any way.