Journeys.com: I 've placed multiple orders with Journeys but...
A Journeys.com customer review by GetHuman user ~belve from November 20th, 2017
Background on ~belve's case
GetHuman: ~belve - can you tell our other Journeys.com customers when your case took place?
~belve: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Journeys.com, and if so, how?
GetHuman: And which of these common Journeys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~belve a list of common Journeys.com problems)
~belve: "Make a purchase" was why I was trying to call.
~belve's review of Journeys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Journeys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~belve: I 've placed multiple orders with Journeys but if I had to call the customer service every time I had to wait at least ** minutes. Most of the agents have no idea how to find a order by the WEB order number. Many times I have been given tracking * from other orders instead of the one i was calling about. When I call is because the items are very late (*-** days or more) but they almost never apologize for the delay. This is the worst customer service * by far on US market. During the holidays I had to wait **-** minutes to talk to someone. Most of the times I gave up.
GetHuman: Let's quantify your experience contacting Journeys.com. On a scale of 1 to 5, how easy is it go get help on a Journeys.com problem?
~belve: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~belve: I'd give them a two out of five on communication.
GetHuman: And what about Journeys.com's ability to quickly and effectively address your problem?
~belve: For that I would say one out of five.
GetHuman: And finally- any advice for other Journeys.com customers?
~belve: Call them early in the day or late. Don't forget any personal or account information you might need for Journeys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~belve taken from his Journeys.com customer service problem that occurred on November 14th, 2017.