Juno Internet: my password was not working for some odd reason...
A Juno Internet customer review by GetHuman user ~driftwood from November 13th, 2017
Background on ~driftwood's case
GetHuman: ~driftwood - can you tell our other Juno Internet customers when your case took place?
~driftwood: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Juno Internet, and if so, how?
GetHuman: And which of these common Juno Internet customer issues best describes the reason you wanted to talk to them?
(Shows ~driftwood a list of common Juno Internet problems)
~driftwood: "Overcharge/Strange charge" was why I was trying to call.
~driftwood's review of Juno Internet customer service
GetHuman: So how would you sum up your experience for GetHuman's Juno Internet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~driftwood: my password was not working for some odd reason. I called twice trying to recify the situation at a cost of $**. they never changed or gave me the password. just opened a new account. All my data and emails still going to the old unaccesable account.
GetHuman: Let's quantify your experience contacting Juno Internet. On a scale of 1 to 5, how easy is it go get help on a Juno Internet problem?
~driftwood: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~driftwood: I'd give them a four out of five on communication.
GetHuman: And what about Juno Internet's ability to quickly and effectively address your problem?
~driftwood: For that I would say three out of five.
GetHuman: And finally- any advice for other Juno Internet customers?
~driftwood: Call them early in the day or late. Don't forget any personal or account information you might need for Juno Internet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~driftwood taken from his Juno Internet customer service problem that occurred on November 4th, 2017.