Just Energy: Requested for service on ****.... On **** still...
A Just Energy customer review by GetHuman user ~A new customer from November 25th, 2017
Background on ~A new customer's case
GetHuman: ~A new customer - can you tell our other Just Energy customers when your case took place?
~A new customer: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Just Energy, and if so, how?
GetHuman: And which of these common Just Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~A new customer a list of common Just Energy problems)
~A new customer: "Complaint" was why I was trying to call.
~A new customer's review of Just Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Just Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A new customer: Requested for service on ****.... On **** still no electric at the house. Can't get any help just recording over most part of the weekend.
GetHuman: Let's quantify your experience contacting Just Energy. On a scale of 1 to 5, how easy is it go get help on a Just Energy problem?
~A new customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A new customer: I'd give them a one out of five on communication.
GetHuman: And what about Just Energy's ability to quickly and effectively address your problem?
~A new customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Just Energy customers?
~A new customer: Call them early in the day or late. Don't forget any personal or account information you might need for Just Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A new customer taken from his Just Energy customer service problem that occurred on November 18th, 2017.