JustFab: Called * times, different times and days over t...
A JustFab customer review by GetHuman user ~marci from November 13th, 2017
Background on ~marci's case
GetHuman: ~marci - can you tell our other JustFab customers when your case took place?
~marci: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to JustFab, and if so, how?
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~marci a list of common JustFab problems)
~marci: "Complaint" was why I was trying to call.
~marci's review of JustFab customer service
GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marci: Called * times, different times and days over the last week stayed on hold for at least ** minutes each time and no one ever answered. Have tried to use the Live Chat, but it's never been available until today but no one actually every got on the Live Chat to talk to. Horrible service.
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~marci: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marci: I'd give them a five out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~marci: For that I would say four out of five.
GetHuman: And finally- any advice for other JustFab customers?
~marci: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marci taken from his JustFab customer service problem that occurred on November 12th, 2017.