JustFab: me hice miembro vip me cobran un dolar despues...
A JustFab customer review by GetHuman user ~AirahMG from November 24th, 2017
Background on ~AirahMG's case
GetHuman: ~AirahMG - can you tell our other JustFab customers when your case took place?
~AirahMG: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to JustFab, and if so, how?
GetHuman: And which of these common JustFab customer issues best describes the reason you wanted to talk to them?
(Shows ~AirahMG a list of common JustFab problems)
~AirahMG: "Track an Order" was why I was trying to call.
~AirahMG's review of JustFab customer service
GetHuman: So how would you sum up your experience for GetHuman's JustFab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AirahMG: me hice miembro vip me cobran un dolar despues tres meses corridor que me estaban cargando la tarjeta sin hacer compras, llame para que me lo reembolsaran solo se podia uno, despues trato de entrar a mi cuenta y no puedo, nuevamente llamo y me dan el password proviciona y aun no puedo entrar me dicen que es la primera vez que pasa eso y ahora despues de haber canelado el vip hoy vuelven y me cargan otro de $**.** llamo y no estan en servivio!! y tampoco puedo accede a mi cuenta. una de as recepcionista me dio la opcion de cerrar la cuenta pero y entonces si la cierro mis creditos se pierden y ganan ellos!!
GetHuman: Let's quantify your experience contacting JustFab. On a scale of 1 to 5, how easy is it go get help on a JustFab problem?
~AirahMG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AirahMG: I'd give them a four out of five on communication.
GetHuman: And what about JustFab's ability to quickly and effectively address your problem?
~AirahMG: For that I would say five out of five.
GetHuman: And finally- any advice for other JustFab customers?
~AirahMG: Call them early in the day or late. Don't forget any personal or account information you might need for JustFab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AirahMG taken from his JustFab customer service problem that occurred on November 19th, 2017.